At Wharf Aesthetics, your time and mine are both incredibly valuable. To ensure a smooth experience for everyone, the following policy applies to all bookings:

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Deposits

A deposit is required to secure all appointments. This can be paid via:

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1. The Faces booking platform (GDPR-compliant)

2. Bank transfer (please message for payment details)

3. Cash in advance

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Your deposit will be deducted from the final cost of your treatment.

Please note: Appointments are not confirmed until the deposit has been received.

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Cancellations

You may cancel your appointment up to 48 hours before your scheduled time to receive a full refund of your deposit.

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Cancellations made within 48 hours of your appointment will result in the loss of your deposit.

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Rescheduling​

You may reschedule your appointment once, as long as it’s no later than 24 hours before your booking time, and still retain your deposit.

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Last-minute changes (defined as any rescheduling made less than 24 hours before your appointment) will result in the loss of your deposit.

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If you reschedule last-minute more than once, the full cost of your treatment will be due in advance to keep the new appointment.

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No-Shows

Clients who do not attend their appointment without giving notice will be charged the full cost of the treatment.

Please understand that this time has been reserved specifically for you

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Why This Policy Exists

Every appointment requires time, preparation, and product — late changes can be difficult to fill at short notice. This policy is in place to:

• Protect the smooth running of the service

• Minimise lost time and costs

• Ensure fair access for other clients waiting for appointments

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Thank you for your understanding and supporting my small business.
By booking, you agree to these terms.